Order £100-15, £200-20, £300-25 | Free shipping

  Due to the impact of the COVID-19, our response speed might slower than before. If you have any further questions, please feel free to contact us via email (service@fityouhome.com)

About information changes & order cancellation:

Q1: Can I cancel my order?

A1: If you change your mind after placing an order, please contact us immediately via email(service@fityouhome.com) for order cancellation. The order will be canceled once we check it isn't shipped yet.

Q2: Can I change delivery info. after the order was placed?

A2: If you find there is something wrong with delivery info., please contact us immediately via email (service@fityouhome.com). We could help you to correct it if the shipment hasn't been arranged yet.

Q3: Can I add an item(s) after placing an order(s)?

A3: Sorry, you can't add any item(s) once your order(s) was placed. We sincerely suggest you place another order for it(them).

Q4: Can I remove the item(s) from my order?

A4: If you need to cancel the item(s) of your order(s), please contact us immediately via email(service@fityouhome.com). Once the item(s) is(are) shipped, no changes can make.

Q5: Can I change my delivery address?

A5: please contact us immediately via email(service@fityouhome.com) to change the delivery info. If the item(s) of the order hasn't been shipped yet, we can change the delivery info. for you, otherwise, we couldn't change the delivery address for you.
 


Return & Refund Policy:

  This policy is applicable to the category "Products", please read it carefully before placing your order.

If you aren’t satisfied with the item(s) or there’s any issue(s) with the item(s) , please contact our customer service via email (service@fityouhome.com) within 30 days after receiving it. We sincerely suggest you follow the steps below and sent the info. of item(s) to us for better after-sale service:

- steps for item(s) with quality issue(s):

1. Contact us via email (service@fityouhome.com) immediately, and attach with clear pictures or videos for item(s) which with quality issue(s).
2. We'll assess your complaint of item(s).
3. We’ll offer you a partial/full refund or replacement.

4. You won't be charged for any fee of replacement of item(s).

- steps for dislike/unwanted:

 We only accept item(s) returned with the original package(except for installed).

1. Let us know the reason why you want to return/exchange the item(s), and attach clear pictures/videos of item(s) via email (service@fityouhome.com).
2. After we confirmed the item(s) in keeping with return and exchange conditions, we’ll offer you the return/exchange address.
3. The corresponding warehouse will check the item(s)’ condition after receiving it.
4. We’ll arrange a refund/exchange after we confirmed that the returned item(s) won’t affect the secondary sale.
5. Please kindly note that the return shipping fees are borne by you.

  This policy is applicable for the category "Fit You Select > London", please read it carefully before placing your order.

If you aren’t satisfied with the item(s) or there’re any problem(s) with the item(s) , please contact our customer service via email (service@fityouhome.com) within 1 working day after receiving it. We sincerely suggest you follow the steps below and sent the info. of item(s) to us for better after-sale service:

- Item(s) with quality issue(s):

1. Contact us via email (service@fityouhome.com) within 1 working day, and attach with clear pictures(including original item(s)' package(s), shipping label, return reason(s).
2. We'll assess your complaint of item(s).
3. We’ll offer you a partial/full refund or replacement.

4. You won't be charged for any fee of replacement of item(s).

- dislike/unwanted:

 We only accept the item(s) returned with the original package(except for installed) within 14 days after receiving.

1. Let us know the reason why you want to return/exchange the item(s), and attach clear pictures/videos of item(s) via email (service@fityouhome.com).
2. After we confirmed the item(s) in keeping with return and exchange conditions, we’ll offer you the return/exchange address.
3. The corresponding warehouse will check the item(s)’ condition after receiving it.
4. We’ll arrange a refund/exchange after we confirmed that the returned item(s) won’t affect the secondary sale.

5. Please kindly note that the return shipping fees are borne by you.

 This policy is applicable to the category "Fit You Select > Leeds", please read it carefully before placing your order.

- Item(s) with quality issue(s):

1. Contact us via email (service@fityouhome.com) within 1 working day, and attach with clear pitcures(including original item(s)' package(s), shipping label, return reason(s).
2. We'll assess your complaint of item(s).
3. We’ll offer you a partial/full refund or replacement.

4. You won't be charged for any fee of replacement of item(s).

- dislike/unwanted:

Item(s) returned/exchange request is(are) unacceptable.

 

 This policy is applicable to the category "Fit You Select > Birmingham", please read it carefully before placing your order.

- Item(s) with quality issue(s):

1. Contact us via email (service@fityouhome.com) within 1 working day, and attach with clear pitcures(including original item(s)' package(s), shipping label, return reason(s).
2. We'll assess your complaint of item(s).
3. We’ll offer you a partial/full refund or replacement.

4. You won't be charged for any fee of replacement of item(s).

- wrong item(s) sent:

1. Contact us via email (service@fityouhome.com) within 1 working day, and attach with clear pictures(including original item(s)' package(s), shipping label, return reason(s)).
2. We'll assess your complaint of item(s).
3. We’ll offer you a partial/full refund or replacement after that.

4. You won't be charged for any fee of replacement of item(s).

- dislike/unwanted/other reason(s):

Item(s) returned/exchange request is(are) unacceptable.

 

Exclusions:

  For health and shipping reasons, the following items are unable to offer refund or exchange:
1. custom made item (e.g. custom sofa, home decoration).
2. food, drink or perishable items.
3. bedding supply (e.g. mattress, bedding cover, pillow & pillowcase, etc,).
4. toilet seat.


About refund:
  Your refund will be returned to the payment card/account you used to pay for the order(s).

  processing time when will it reach my account
PayPal account up to 14 working days within 5-7 days
PayPal card up to 14 working days within 5-7 days
Credit card up to 14 working days within 2-30 days