If you need assistance, have feedback, or want to discuss opportunities with FitYou Home, the fastest way to get in touch is by email. Please include relevant details so we can help you efficiently.
How to email
Email: [email protected]
What to include in your message
- Order-related inquiries: include your order number, the email used to place the order, and a brief description of the issue.
- Product questions: list the product name or SKU and any specific measurements or features you want clarified.
- Returns and exchanges: provide order details, the reason for return, and whether you prefer an exchange or refund.
- Technical issues: describe the problem step-by-step, include screenshots if possible, and mention your device and browser or app version.
- Wholesale, partnerships, and media inquiries: state your organization, the nature of the opportunity, and a point of contact.
- Feedback and ideas: tell us what you like, what could be improved, and any suggestions for new products or services.
Response time expectations
We strive to respond to all emails in a timely manner:
- General inquiries: typically replied to within 24–48 business hours.
- Order, returns, and account issues: priority handling within 24 business hours when full details are provided.
- Wholesale, partnerships, and media requests: may take up to 3–5 business days while we review proposals and coordinate internally.
Please note that response times can vary during peak periods, holidays, or large promotional events. If your matter is urgent, include the word “Urgent” in the subject line and provide all pertinent details to help us prioritize.
Language and availability
Our primary support language is English. We monitor email during standard business hours, Monday through Friday. Messages received outside these hours will be handled on the next business day.
Privacy and security
When emailing, avoid sending full payment details (such as credit card numbers). Share order numbers and relevant personal details as needed for verification. We take privacy seriously and will only request the minimum information required to resolve your inquiry.
Other helpful tips
- Attach clear photos or screenshots for product or technical issues.
- Mention any previous case or reference numbers if you’ve already been in touch.
- Be specific about desired outcomes (refund, replacement, troubleshooting steps, etc.).
We appreciate your patience and look forward to assisting you. For all inquiries, please email [email protected] with the details described above.